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I have two of these so called best in the industry units and when they work they work fine, problem is when they break. You would think the 10 year warranty covers you but it does not. It starts with the repair person, they sell so few of these they don't seem to have a lot of experience so you end up with a lot of time spent for even simple repairs, say a motor start capacitor yes they will give you a replacement cap and a small allowance for labor but you are on the hook for the service call or in this case calls.

Don't count on their warranty, do your research and go with a large heating and air-conditioning manufacturer one that cares about their reputation not some snake oil salesman pushing green energy and to *** with design and reliability.

Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss warranty issue of waterfurnace system. Waterfurnace needs to read this review and look into the issue (if any) according to poster's claims.

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