Filter by rating :
filters
1.0
Details
Boards go out right and left. Pumps go out right and left.. Compressors go out right and left. Service techs have no earthly clue how to work on these. Buyer beware.
View full review
1 comment
Anonymous
#1746300

Three times...no start signal. It is that big capacitor that goes out every time.

I asked to just send me two so I am prepared. "No"..."You must go thru the repair man and pay for the house call".

WATERFURNACE....YOU ARE A DISGRACE. FIX YOUR CRAP BEFORE YOU PUT IT IN OUR HOMES!!

Review
#1564420 Review #1564420 is a subjective opinion of poster.
Product
Waterfurnace Heat Pump
Reason of review
Bad quality
I have had a Envision series for about 9 years with a 10 year warranty. At the time of install the contractor failed to order the unit with the IntelliStart module. Now that this module has failed I'm told if the module were installed (4 wires) at the Factory it would...
View full review
Review
#1509703 Review #1509703 is a subjective opinion of poster.
Product
Waterfurnace Heat Pump
Reason of review
Warranty issue
Loss
$700
Preferred solution
Let the company propose a solution
1.0
Details
In 1987 we built a home on a lake and installed a two furnace closed loop water source heat pump system. We were told that the loop filled with a mixture of anti freeze and water would never go below 55 degrees and the saving from getting heat and cold from water would...
View full review
2 comments
Anonymous
#1639583

It sounds like the customers issue is with SE Geothermal and Geoloop. Im still waiting to see why this customer is upset with Waterfurnace?

Customers that make bad choices in who they choose to work with and low ball them on pricing get exactly what they pay for. It sounds to me like the customer may want to take their complaints to the installing contractors and not the equipment manufacturer.

I could buy a Lamborghini and put diesel fuel in it. Is it justifiable for me to complain that Lamborghini is junk due to something Lamborghini had nothing to do with?

View more comments
Review
#1458613 Review #1458613 is a subjective opinion of poster.
Product
Waterfurnace Heat Pump
Pros
  • Response to my problems
Cons
  • Extra repair costs
Reason of review
Poor customer service
We have had our geothermal system in our new home since 2008. When it works,k it is efficient, not as much as the salesman stated but still less costly then other forms of heating. The problem is that there has not been one year that the system did not need some sort...
View full review
Review
#1440628 Review #1440628 is a subjective opinion of poster.
Product
Waterfurnace Heat Pump
Reason of review
Warranty issue
Loss
$3200
2.3
Details
Waterfurnace warranty only covers 12 months for any defective parts that were in the unit. I replaced a geo-heat pump unit, that was destroyed in a flood, with a $12,000 Waterfurnace system in 2016 and 19 months later the electronic board went out. This part should...
View full review
Review
#1337976 Review #1337976 is a subjective opinion of poster.
Product
Waterfurnace Heat Pump
Reason of review
Warranty issue
Loss
$650
5.0
Details
New build in 2004 with a 5 ton E series Waterfurnace. We replaced a leaky condenser coil in 2007 but paid nothing due to our 10 year warranty. Apart from the coil the Unit has run flawlessly for 12+ years. Our house is 2100 square feet but we are conditioning 3800...
View full review
Review
#970692 Review #970692 is a subjective opinion of poster.
Product
Waterfurnace Heat Pump
Reason of review
Good quality

Contact Waterfurnace Customer Service

Website:
www.waterfurnace.com
Mailing Address:
9000 Conservation Way
Fort Wayne, Indiana 46809
United States
Phone:
(800) 436-7283
All Waterfurnace Contacts

Waterfurnace Reviews

  1. 9 reviews
  2. 9 reviews
  3. 1 review
  4. 1 review
  5. 6 reviews
Waterfurnace reviews