I have a 14 year old Water Furnace which has dirty sock syndrome. The coil emits a foul odor in my home.
I call called Water Furnace and spoke to a customer relations person and am waiting for them to get back to me. 15 years ago the industry started to use recycle aluminum which is porous and allows bacteria to form on the coils. HEALTH HAZARD!!!
I'm waiting for a call !!
I just called this week and spoke to Riley a customer relations person.
Waiting for a return call before I contact the EPA. Replace the existing coil with a new coated coil, the problem should be solved.
Product or Service Mentioned: Waterfurnace Customer Care.
Reason of review: Poor customer service.