Most helpful review
New Reviewer
Let me tell you about our experience with a WaterFurnace geothermal HVAC system at our house. We bought a $100,000 plus "high end" WaterFurnace geothermal HVAC system for our custom built house. We did our research about geothermal HVAC systems. We learned that...
View full review
View full review
99 comments
#2086067

After 10 yr and many service calls it has been recommended to replace my non-repairable geo system. It has come to my attention that there are several others who have replaced their geo systems in my area. All units by the same manufacture and approx age.

View more comments
ID
#435949 Review #435949 is a subjective opinion of poster.
New Reviewer

Difficulty finding filter

We have 3 Water Furnaces for decades. Initially difficult to find a Co. or knowledgeable service people. Have no way to compare the cost savings. Over 10 years average expense for service $200 per unit annually. Thermostats have been upgraded a few times and are very expensive. Finding filters (spare) impossible. Water Furnace response to Quest. Not good

User's recommendation: Compare Brands.

View full review
ID
#3377982 Review #3377982 is a subjective opinion of poster.
Location
Toronto, Ontario
Preferred solution
Info on where to purchase filter, price
Waterfurnace - Concerned with the Cost
Our experience with Water Furnace and our local company has been a mixed bag. We have enjoyed the heating and cooling, but have found repairs to be on the expensive side. While under warranty, Water Furnace pays some on parts and labor, but not all. We purchased a unit...
View full review
View full review
ID
#3290976 Review #3290976 is a subjective opinion of poster.
Location
Garfield, Arkansas

Tech support

Tech support was extremely helpful in assisting with the issue. They were knowledgeable, and also very helpful resolving a supply chain issue.
View full review
ID
#3093981 Review #3093981 is a subjective opinion of poster.
Location
Dayton, Ohio

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

GroundSource installed a WaterFurnace

Original review updated by user May 25, 2021
Same story of bad installation, underachieving the promises made. WaterFurnace WILL NOT HELP>;;;;;;;;;;;;;;;;;;;;. This is really all you need to know. But my installer apparently doesn't realize that I paid for Freon and got Water. That my 4 damper system needed to cool the cellar and he refused to fix to meet county code, yet got away with 'drilling *** in the duct'.... thanks county for protecting my 50k investment... The water pressure is nearly zero and I bought the booster system. Nothing WaterFurnace is going to hep with! Just run run run run run. There is nothing worth the possible risk of living in a lemon house.
View full review
ID
#2570440 Review #2570440 is a subjective opinion of poster.
Pros
  • Aspirational way to cool and heat your home efficiently
Cons
  • Failure to heat and cool my home and water efficiently
Loss
$2000
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

People who blame the Manufacture instead of the installer !

As with anything, I have been and still am in business for 50 Years providing Sales, Installation and service to everything that I install, I cannot tell you how many " *** " jobs i have seen in the industry, 99 % of the time it is not the equipment, its the installer !!!!!!!!!!! In Geothermal the loop has to be calculated and installed correctly, for that matter even a open loop system has to have the adequate water flow to run within Mfg specifications, if this is not correctly performed upon installation guess what happens over time ? Failure just like an engine without proper lubrication !

User's recommendation: Make sure you the customer get references of past jobs and talk to past homeowners that have used their service.

View full review
ID
#2536846 Review #2536846 is a subjective opinion of poster.
Location
Rock Valley, Iowa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Positive Experience with Waterfurnace

We installed a Waterfurnace 3 ton unit in 2009. The unit was in service until 2018 when we sold the home. We had great service from Waterfurnace and the local installer. At about 5 years, the coil was replaced under warranty at no cost to us. Waterfurnace freely admitted that the coil failed due to a manufacturing problem with the coating and they had since started to manufacture their coils to ensure quality. Our house was to be demolished by a developer, so I disconnected the unit and brought it to our new home. Unfortunately, our lot is not suitable for installation of a ground loop or we would still be using the Waterfurnace unit today.

User's recommendation: Waterfurnace ground source heat pumps are great products.

View full review
1 comment
#2113076

Take your loops from front yard under the house to the back, shorter loops just more of them all the way across your yard.

ID
#2491633 Review #2491633 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

08 envision all component failure

Installed in 08. Frozen loops. Broken pumps. Bad condenser. Bad Interface. 1 trouble free heating season. I have my installer out 2 times a year to look it over. Water furnace has stopped servicing bad units, they just try to sell you another.

User's recommendation: Avoid waterfurnace at all costs.

View full review
ID
#2424406 Review #2424406 is a subjective opinion of poster.
Product
Waterfurnace Furnace
Cons
  • Poor excuses
  • Extra repair costs
  • Not cheap
Loss
$29
Preferred solution
Deliver product or service ordered
New Reviewer

Maintenance warranty repair

System in op. Dealer reps not returning phone calls. Sold me a bill of goods. Not happy at all. Next call - legal counsel! 310-600-****
View full review
ID
#2327773 Review #2327773 is a subjective opinion of poster.
Pros
  • When it works
Cons
  • Very unhappy with quality and price
  • Breakdowns
  • Customer service
Loss
$7800
Preferred solution
Let the company propose a solution
New Reviewer

Excellent product

My first geothermal is over 20 years old, my second about 10, no problems and no smoke.

User's recommendation: Get it.

View full review
1 comment
#1990980

The older units are simple from a controls standpoint and components are rugged as well. I maintain some that are over 25 years old.

ID
#2260914 Review #2260914 is a subjective opinion of poster.
Location
Pleasant, Indiana
Product
Waterfurnace Heat Pump
Pros
  • Very reliable
  • Energy savings
Cons
  • Not cheap

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Problems

We have had nothing but problems since day one of installation of envision water furnace geothermal unit. Its lasted no more than nine years before dying and we have to get a expensive new unit obviously a different brand
View full review
ID
#2090132 Review #2090132 is a subjective opinion of poster.
Product
Waterfurnace Furnace
Preferred solution
Full refund
New Reviewer

Technical Support to integrate AC unit to BMS

CS will get back to me for the BMS integration details needed
View full review
ID
#1736126 Review #1736126 is a subjective opinion of poster.
Location
The Bronx, New York
Reason of review
Good customer service
New Reviewer

Do not buy!!

Lasted 12 years before coil went out! Not worth the price! Buy another brand.
View full review
ID
#1653156 Review #1653156 is a subjective opinion of poster.
Pros
  • Energy savings
  • When it worked
Cons
  • Breakdowns
  • Very unhappy with quality and price
Reason of review
Bad quality
Loss
$7000
Preferred solution
Validate your products!!!!
New Reviewer

William

I had ECS geothermal company out of Smithville, MO that I now despise install my system. My house required two units due to its size. One unit hasn’t had a single issue but the other Waterfurnace unit has had issues since it was taken out of the box. My installer totally misrepresented the warranty and their services. After putting bandages on the unit until the warranty expired they then stated that the coil and valve went bad and I needed to buy new parts. They installed the new parts and happily charged for them and their service. Since then we now have a leak and have had to recharge the system biannually. Now it is a larger leak and the system needs charged each year. The owner of ECS geothermal refuses to admit that either Waterfurnace or their workmanship is at fault. This is my eleventh year of dealing with these issues. I refuse to pay anymore for continual bad services from ECS geothermal. I contacted Waterfurnace to inform them that they have a bad distribution partner. I don’t know if they even care that they are being misrepresented or are receiving bad recognition due to horrible installation procedures. The installer had said they spoke to Waterfurnace and that they agreed that they had sent out bad units. If that was the case, why wouldn’t they warranty the product. Waterfurnace won’t comment either way on that point. I never knew who lied about that. The bewilderment of my situation started when I noticed no ductwork to several of our rooms in the house. The installer for ECS geothermal said, “I didn’t know that you would want those rooms included in the system “ to my amazement, he was being serious. It’s egregious that our installer is doing business in this manner and Waterfurnace is still backing them. We were given many promises from the contractor that did not hold true such as the depth of the lines for the system. Our frost line here is at 3feet but the lines were buried less than 4feet. We were told they install them around 5 feet before we agreed to the system. Just another lie we had to digest. I believe that if our installation would have been done by a credible contractor we would not have had these issues. At the same time Waterfurnace should be checking their dealerships and making sure the customer is satisfied. This is just my opinion on the services and quality of the equipment. We are switching service companies and hope for better luck. Best of luck to everyone else.
View full review
ID
#1571546 Review #1571546 is a subjective opinion of poster.
Location
Baytown, Texas

18 Waterfurnace units. Everyone is or has been broke down repeatedly

Boards go out right and left. Pumps go out right and left.. Compressors go out right and left. Service techs have no earthly clue how to work on these. Buyer beware.
View full review
1 comment
#1746300

Three times...no start signal. It is that big capacitor that goes out every time.

I asked to just send me two so I am prepared. "No"..."You must go thru the repair man and pay for the house call".

WATERFURNACE....YOU ARE A DISGRACE. FIX YOUR CRAP BEFORE YOU PUT IT IN OUR HOMES!!

ID
#1564420 Review #1564420 is a subjective opinion of poster.
Location
Dallas, Texas
Product
Waterfurnace Heat Pump
Reason of review
Bad quality
New Reviewer
I have had a Envision series for about 9 years with a 10 year warranty. At the time of install the contractor failed to order the unit with the IntelliStart module. Now that this module has failed I'm told if the module were installed (4 wires) at the Factory it would...
View full review
View full review
ID
#1509703 Review #1509703 is a subjective opinion of poster.
Location
Pleasant, Indiana
Product
Waterfurnace Heat Pump
Reason of review
Warranty issue
Loss
$700
Preferred solution
Let the company propose a solution

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article