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Pissed Consumer Interviews ?

I have two Water Furnace systems in my house. They were installed in 2011 and have a ground loop system. I've had issues from day one. To date in one unit they have had to replace the board no less than five times, the soft start unit two or three times, the coil, the compressor and finally, they swapped the entire unit out for a new one. The other unit has had a new compressor, three soft starts, a few new boards etc. The worst part is the lack of dealers in my area. It takes a few days to a few weeks to get someone out to look at the unit, then a few days for parts. These units are not cheap. I spent a few hundred thousand dollars for my entire system and quite honestly, if I had to do it again I would have used a simple furnace with a high efficiency heat pump. The big sell was that these units are extrememely reliable and "They Just Work". Right.... Don't waste your money. These units are garbage and they will be a thorn in your side forever!
I HAD A 5 SERIES WATER FURNACE INSTALLED 4 1/2 WEEKS AGO THAT IS HOW LONG IT LASTED BEFORE IT BROKE DOWN.THE INSTALLER SAID A PART WASN'T WELDED PROPERLY AND THE FREON LEAK OUT.THE PART WAS SENT FEDEX REGULAR SHIPPING.I AM 80 YRS OLD AND HAD OPEN HEART SURGERY THIS...
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#1378115
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Small business owners, beware of the warranty offered with geothermal heat pump a/c systems. Waterfurnace warranty only covers 12 months for any defective parts that were in the unit. I replaced a geo-heat pump unit, that was destroyed in a flood, with a $12,000...
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2.3
#1337976
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We installed the waterfurnace 8 years ago. The 2 jully we needed and install a new compressor (tot. cost for repair=3500$). 4 hours later, the system failed again. They added some freon. After a few days, it doe'nt work again. Ee waited 4 days before they came to...
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#1317588
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Waterfurnace - No Problems at all out of my 9yr old system
We had our system installed May 2009 on our beach house in Florida. The system has worked flawlessly since day 1. We have done nothing except change our filters. I know several people in Atlanta that also have Waterfurnace systems and they have had nothing but good...
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#1317414
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Waterfurnace - Bad Compressor - Replaced Failed After Two Years
Waterfurnace - Bad Compressor - Replaced Failed After Two Years
Dear Potentials Geo Thermal Customer, AVOID WATERFURNACE AT ALL COSTS You have been warned. I have an E-Series Waterfurnace 4 Ton Geothermal heating and cooling system and the compressor failed. I could not afford to pay the 15,000 cost of a new system so I decided to...
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1.2
I liked
  • When it worked
I didn't like
  • Extra repair costs
#1301795
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Having attempted to get them to match their sister company's hydron units that have better efficiency and warranty, I sent a message through their website. Simpson doing that they have been refusing to talk to me about other issues. That is, even though I did not...
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1.8
I didn't like
  • Warranty
  • Customer service
  • Not calling back
#1287317
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I bought a house in 2001 that had 3 geothermal units installed in hot south Louisiana. In 2006 I had to replace one of my downstairs units with a new 4 ton geo thermal Water Furnace at the tune of 40,000.00. In 2007 I had to replace my upstairs unit with the same 4 ton...
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1.0
#1281601
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We got 3 unit when we built the house in 2007 and we have had every problem possible. Compressor, boards, pumps , leaks in the evaporator, air coil, run capacitors ,the replacement parts are a lower cost Chinese replacement part and much more. I have 2 - 5 tons and a 3...
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#1270230
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Wow. It seems to me many are making bad assumptions. I had 2500 sf existing house and had Water Furnace installed. I have been more than happy. I'm now adding 1100 sf to the house. Received 4 bids. One very low--too low compared to the others. The other 3 were $13,000...
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3.7
#1195802
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We built our home 12 years ago....... at the time we discussed the price difference in Water Furnace- Geo Thermal and a high efficiency furnace/ac.... we decided that the more expensive Geo route was the way to go.... save more money over time........ that was BS. In...
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1.3
I didn't like
  • Very unhappy with quality and price
#1190567
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