
Waterfurnace
Waterfurnace Overview
Waterfurnace has 2.4 star rating based on 35 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: When it works, Energy savings, Response to my problems.
Cons: Breakdowns, Extra repair costs, Very unhappy with quality and price.Recent recommendations regarding this business are as follows: "Select a different supplier other then WaterFurnace for your geothermal heat pump", "Stay away from Water Furnace!", "Compare Brands", "See my Review", "Make sure you the customer get references of past jobs and talk to past homeowners that have used their service.".
Waterfurnace has 2.4 star rating based on 35 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: When it works, Energy savings, Response to my problems.
Cons: Breakdowns, Extra repair costs, Very unhappy with quality and price.Recent recommendations regarding this business are as follows: "Select a different supplier other then WaterFurnace for your geothermal heat pump", "Stay away from Water Furnace!", "Compare Brands", "See my Review", "Make sure you the customer get references of past jobs and talk to past homeowners that have used their service.".
Most users want Waterfurnace to offer a solution to their issues.
Review authors value the most Diversity of Products or Services and Website. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews










Tired of replacing evaporator coils on my WaterFurnace heat pumps
User's recommendation: Select a different supplier other then WaterFurnace for your geothermal heat pump
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerJust a bad system. Costs more to operate than conventional high efficiency external heat pump system
- More expensive to operate than above ground heat pumps
User's recommendation: Stay away from Water Furnace!!!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Having problem with thermostat TP32U04
Geothermal HVAC NIghtmare
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Resolved: Tech support
I received the warranty and part that I was seeking. No problems.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |Concerned with the Cost
User's recommendation: See my Review
Difficulty finding filter
Preferred solution: Info on where to purchase filter, price
User's recommendation: Compare Brands
Tech support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGroundSource installed a WaterFurnace
- Aspirational way to cool and heat your home efficiently
- Failure to heat and cool my home and water efficiently
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPositive Experience with Waterfurnace
User's recommendation: Waterfurnace ground source heat pumps are great products.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |People who blame the Manufacture instead of the installer !
User's recommendation: Make sure you the customer get references of past jobs and talk to past homeowners that have used their service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer08 envision all component failure
- Extra repair costs
- Not cheap
- Poor excuses
Preferred solution: Deliver product or service ordered
User's recommendation: Avoid waterfurnace at all costs.
Maintenance warranty repair
- When it works
- Very unhappy with quality and price
- Customer service
- Breakdowns
Preferred solution: Let the company propose a solution
Construction and Repair Expert Talks
Excellent product
- Energy savings
- Very reliable
- Not cheap
User's recommendation: Get it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProblems
Preferred solution: Full refund
Technical Support to integrate AC unit to BMS
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After 10 yr and many service calls it has been recommended to replace my non-repairable geo system. It has come to my attention that there are several others who have replaced their geo systems in my area. All units by the same manufacture and approx age.
The WaterFurnace units worked properly. The dealer caused the problem, not WaterFurnace.
I have 2 water furnace heat pumps and and have had several problems over the the past 6 years, one of them finally failed completely. and is out of warranty so I either have to replace it or try something else.
My electric bills are upwards of $800 or more during the coldest part of the winter so I really don't think that they are as efficient as people believe. I have an outdoor wood boiler as a backup and had to use it all last winter. I am about to install a new gas boiler and remove the Geothermal system (the GEO system cost 60k and is garbage).
My advice to anyone asking is to avoid the mistake that is Geothermal!!! Brian
I have a water furnace geothermal system at my home. It works great at minimal cost.
It is all in the design of the system. As a building contractor I have installed two other geo thermal units at jobs, one residential and one commercial. Eighteen years later the residential client is still extremely happy with the product.
We did have some loop problems on the commercial installation but were able to dig and locate and repair the loop problem.. If the system was not designed correctly it is not the fault of the equipment manufacturer.
15 yo system here. 2 units, one Envision for down stairs and a split unit E Series for upstairs.
Both have had boards and compressors replaced within months of the warranty expiring. Failed pumps have been replaced, and now the air handler on our split unit has failed. Thankfully an acquaintance was able to give me a deal on labor and got the parts to us at cost.
The dealer was no help, Waterfurnace was not interested in talking to us. I will never buy another Waterfurnace product again.....EVER.
I lost all faith in water-furnace company!!!
AMEN
wow
I sympathize with the headaches. We also were in the midst of a company sale...
and original owner bought company back to boot. Maintainance costs can be very high if its not working right. While our very complex system works well (5 zones split between regular ductwork and radiant floor heat)...
and we do save several thousand a year, I worry if we were to have any major problem. God bless ya!
We have had issues with Waterfurnace as well. We are now up to $6500 in repairs strictly related to the Waterfurnace itself.