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We had a Waterfurnace dealer install 2 units in our home in late 2006. A 4 ton for downstairs and a 3 ton split unit for upstairs. There was a 5 year warranty on this because the dealer shortened the manufacturers warranty by 5 years and then extended the warranty...
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Anonymous
Anonymous

Sounds like your problem was with the dealer not with water furnace.

#1105323
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I have two Water Furnace systems in my house. They were installed in 2011 and have a ground loop system. I've had issues from day one. To date in one unit they have had to replace the board no less than five times, the soft start unit two or three times, the coil, the...
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1.8
I didn't like
  • How unreliable the equipment is
#1053602
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Waterfurnace - Warranty and Labor Costs
I shopped around for a geothermal unit and settled on Water Furnace after talking to the contractor. The contractor told me that there was a 12 year warranty on everything. He later told me that the warranty was 10 years on the furnace and 5 years on accessories. Shame...
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#1046252
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I had a WF premier AT furnace installed in 1991. It runs on open loop (well water in and discharge water goes into a pond) and I saved a lot of money every year compared to baseboard heaters. I don't use it much in ther summer for cooling since I don't mind the heat....
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Anonymous
Robert Simpson

I too just replaced an AT unit from 1991! After two years of research and attending two conventions I decided on a WaterFurnace With the Symphony control package. The bottom ...

Anonymous
Bob in Michigan

Same situation... I'm looking at Series 7 with all variable speeds compressor and loop pumps. But, WF says a Three Ton loop put in 1991 will not meet the demands of a 3 Ton ...

5.0
I liked
  • Very reliable
#1029888
Reply to reviews
We had an E Series geothermal system installed in 2007. The system had problems right away with coil leaks, low pressure in the lopes,damper motor problems,zone board problems,etc. The contractor who installed the system,went right to work......I thought! What really...
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1.0
I didn't like
  • High rate of equipment failure
#995289
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Purchased two Water furnace Envision units (6 ton for downstairs and 5 ton for upstairs) for our new home in 2007 ($40,000). The 6 ton unit has been a problem since the day we moved in. It works great for about 6 months and then breaks. I have spent over $4,000 in non...
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Anonymous
freddy

These Waterfurnace heat pumps are generally excellent. It's the installation that fails every time.I repair geo systems only and have seen endless abominations when it comes t...

2.4
I liked
  • When it works
I didn't like
  • High rate of equipment failure
#992125
Reply to reviews
E048 2 stage compressor failure on 1/8/17 at 13.5 years. Unit was pretty reliable until last year when a fan ECM had to be replaced for $550. Now the compressor. I do not consider this acceptable for purchasing what was the best of the best. My dealer just told me it...
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Anonymous
Scott

As a GEO And Standard AIr To Air Heat Pump, both have the same Problem, and most of the time it's the customers that don't do Annual Maintenance or Don't even clean or change ...

Anonymous
Andrea S

We are having the same problems and our units are 13 years old as well. Even though we've had a mild winter and used less kWh than last year our bills have been at least $100...

2.8
I liked
  • Energy efficiency
I didn't like
  • Life expectancy too short
#991351
Reply to reviews
We have had our unit for about 6 years and on the coldest or hottest day of the year, our system goes out. It is always the same valve and of course, they charge us every time they come out. The part may be under warranty once in a while. I'm going to have to learn to...
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1.3
I liked
  • When it works
I didn't like
  • Constant breakdowns
#976468
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New build in 2004 with a 5 ton E series Waterfurnace. We replaced a leaky condenser coil in 2007 but paid nothing due to our 10 year warranty. Apart from the coil the Unit has run flawlessly for 12+ years. Our house is 2100 square feet but we are conditioning 3800...
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5.0
Troy, Missouri
#970692
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My Water Furnace Geothermal works well, however in a ten year time frame two compressors have failed and one circuit board among some other parts have also failed. i have other properties with Hydro Delta pumps that have been touble free for 17 years and a Fredrich...
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Anonymous
Mike

I agree with your comment about the company not standing behind their warranty. The 10 year "Worry Free Warranty" is a joke. The credit they give for labor doesn't even cover ...

Anonymous
Anonymous

What unit is it?

2.0
I liked
  • How it works
I didn't like
  • Breakdowns
  • High rate of equipment failure
#940974
Reply to reviews