Waterfurnace Reviews

We have 3 Water Furnaces for decades. Initially difficult to find a Co. or knowledgeable service people. Have no way to compare the cost savings. Over 10 years average expense for service $200 per unit annually. Thermostats have been upgraded a few times and are very expensive. Finding filters (spare) impossible. Water Furnace response to Quest. Not good

User's recommendation: Compare Brands.

Tech support was extremely helpful in assisting with the issue. They were knowledgeable, and also very helpful resolving a supply chain issue.

Same story of bad installation, underachieving the promises made. WaterFurnace WILL NOT HELP>;;;;;;;;;;;;;;;;;;;;. This is really all you need to know. But my installer apparently doesn't realize that I paid for Freon and got Water. That my 4 damper system needed to cool the cellar and he refused to fix to meet county code, yet got away with 'drilling *** in the duct'.... thanks county for protecting my 50k investment... The water pressure is nearly zero and I bought the booster system. Nothing WaterFurnace is going to hep with! Just run run run run run. There is nothing worth the possible risk of living in a lemon house.

As with anything, I have been and still am in business for 50 Years providing Sales, Installation and service to everything that I install, I cannot tell you how many " *** " jobs i have seen in the industry, 99 % of the time it is not the equipment, its the installer !!!!!!!!!!! In Geothermal the loop has to be calculated and installed correctly, for that matter even a open loop system has to have the adequate water flow to run within Mfg specifications, if this is not correctly performed upon installation guess what happens over time ? Failure just like an engine without proper lubrication !

User's recommendation: Make sure you the customer get references of past jobs and talk to past homeowners that have used their service.

We installed a Waterfurnace 3 ton unit in 2009. The unit was in service until 2018 when we sold the home. We had great service from Waterfurnace and the local installer. At about 5 years, the coil was replaced under warranty at no cost to us. Waterfurnace freely admitted that the coil failed due to a manufacturing problem with the coating and they had since started to manufacture their coils to ensure quality. Our house was to be demolished by a developer, so I disconnected the unit and brought it to our new home. Unfortunately, our lot is not suitable for installation of a ground loop or we would still be using the Waterfurnace unit today.

User's recommendation: Waterfurnace ground source heat pumps are great products.

Installed in 08. Frozen loops. Broken pumps. Bad condenser. Bad Interface. 1 trouble free heating season. I have my installer out 2 times a year to look it over. Water furnace has stopped servicing bad units, they just try to sell you another.

User's recommendation: Avoid waterfurnace at all costs.

System in op. Dealer reps not returning phone calls. Sold me a bill of goods. Not happy at all. Next call - legal counsel! 310-600-****

My first geothermal is over 20 years old, my second about 10, no problems and no smoke.

User's recommendation: Get it.

We have had nothing but problems since day one of installation of envision water furnace geothermal unit. Its lasted no more than nine years before dying and we have to get a expensive new unit obviously a different brand

CS will get back to me for the BMS integration details needed

Lasted 12 years before coil went out! Not worth the price! Buy another brand.

I had ECS geothermal company out of Smithville, MO that I now despise install my system. My house required two units due to its size. One unit hasn’t had a single issue but the other Waterfurnace unit has had issues since it was taken out of the box. My installer totally misrepresented the warranty and their services. After putting bandages on the unit until the warranty expired they then stated that the coil and valve went bad and I needed to buy new parts. They installed the new parts and happily charged for them and their service. Since then we now have a leak and have had to recharge the system biannually. Now it is a larger leak and the system needs charged each year. The owner of ECS geothermal refuses to admit that either Waterfurnace or their workmanship is at fault. This is my eleventh year of dealing with these issues. I refuse to pay anymore for continual bad services from ECS geothermal. I contacted Waterfurnace to inform them that they have a bad distribution partner. I don’t know if they even care that they are being misrepresented or are receiving bad recognition due to horrible installation procedures. The installer had said they spoke to Waterfurnace and that they agreed that they had sent out bad units. If that was the case, why wouldn’t they warranty the product. Waterfurnace won’t comment either way on that point. I never knew who lied about that. The bewilderment of my situation started when I noticed no ductwork to several of our rooms in the house. The installer for ECS geothermal said, “I didn’t know that you would want those rooms included in the system “ to my amazement, he was being serious. It’s egregious that our installer is doing business in this manner and Waterfurnace is still backing them. We were given many promises from the contractor that did not hold true such as the depth of the lines for the system. Our frost line here is at 3feet but the lines were buried less than 4feet. We were told they install them around 5 feet before we agreed to the system. Just another lie we had to digest. I believe that if our installation would have been done by a credible contractor we would not have had these issues. At the same time Waterfurnace should be checking their dealerships and making sure the customer is satisfied. This is just my opinion on the services and quality of the equipment. We are switching service companies and hope for better luck. Best of luck to everyone else.

Boards go out right and left. Pumps go out right and left.. Compressors go out right and left. Service techs have no earthly clue how to work on these. Buyer beware.