E048 2 stage compressor failure on 1/8/17 at 13.5 years. Unit was pretty reliable until last year when a fan ECM had to be replaced for $550.
Now the compressor. I do not consider this acceptable for purchasing what was the best of the best. My dealer just told me it was not uncommon for these compressors to fail early in life (under warranty) and he was shocked that mine lasted 13.5 years. A new compressor was quoted at $3k, new 5 series at $12.5k and a new 7 series at $16k.
None of this is attractive. To make this worse I was also told that replacing a compressor in this unit may not be a wise decision because there are known coil failures also. A $2000 repair and potentially the fan motor may fail within 2-4 more years. Because of this, the consensus from people in the field is to be to replace the whole unit with a newer model.
What a waste to scrap a 13 y/o unit. Now there's green energy for you! Making it even worse I bought my first WF in 1998 retrofitting my old house. That was a great experience so installed WF in new house.
Up until last week, I have been a huge unofficial salesman for Water Furnace over the years by promoting and advising people to have it installed. I have spent many hours explaining the benefits and helping people make the decision and only to buy Water Furnace. I can no longer do that. Granted the unit lasted past the warranty and from the suppliers point of view I shouldn't complain.
But everyone I tell my furnace is dead they can't believe it and ask what brand it is. If my dealer is correct, the compressor was a known known defect with a shorter life expectancy than average. I would expect some sort of discount for replacement. What makes this problem more complicated is the risk of a coil failure which makes installing a new compressor with a 1 year warranty a potentially poor choice due to the risk of expensive repairs in next 3-5 years.
I feel like I am being forced to buy a new unit based on facts and wise use of money. If the evap coil issue was not a concern.
I would have accepted the failure, replaced compressor and moved on and would not be writing this. Fortunately winter is mild in PA right now so am running on aux heat until I can decide what to do.
Product or Service Mentioned: Waterfurnace Compressor.
Reason of review: Bad quality.
Monetary Loss: $5000.
Preferred solution: Price reduction.
I liked: Energy efficiency.
I didn't like: Life expectancy too short.