Contact Information

Waterfurnace Phone Numbers

Toll-Free Number:

  • (800) 436-7283

Dealers, Distributors, Or Suppliers:

  • (800) 934-5667

Purchasing A New Waterfurnace System:

  • (800) 436-7283
  • (800) 783-5667
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Corporate Office Address:

9000 Conservation Way
Fort Wayne, Indiana 46809
United States


(800) 783-5667

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Summary of Waterfurnace Customer Service Calls

04:44 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Waterfurnace to Ask about:

Product/ Service Question:

  • “Geo not working”

Request for Information Question:

  • “Questions about warranty”
  • “Question On furnace”

Staff Question:

  • “Service problem”

Other Question:

  • “Price and availability of blower motor”
  • “Tech support”
  • “Technical Support to integrate AC unit to BMS” , Review # 1736126

Waterfurnace Rating Stats

2.4 out of 5 stars
based on 26 reviews
See all 53 reviews

Rating trend


Waterfurnace FAQ
Outdoor temperatures fluctuate with the changing seasons but underground temperatures don't. Four to six feet below the earth's surface, temperatures remain relatively constant year-round. A geothermal system, which typically consists of an indoor unit and a buried earth loop, capitalizes on these constant temperatures to provide "free" energy. In winter, fluid circulating through the system's earth loop absorbs stored heat and carries it indoors. The indoor unit compresses the heat to a higher temperature and distributes it throughout the building. In summer, the system reverses, pulling heat from the building, carrying it through the earth loop and depositing it in the cooler earth. Unlike ordinary systems, geothermal systems do not burn fossil fuel to generate heat; they simply transfer heat to and from the earth to provide a more efficient, affordable and environmentally friendly method of heating and cooling.
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Top Waterfurnace Services

Customer Care

Top Waterfurnace Products

Furnace, Heat Pump, Compressor

Waterfurnace Pros and Cons

Pros: When it works, When it worked, Response to my problems, Energy savings, Very reliable

Cons: Very unhappy with quality and price, Extra repair costs, Breakdowns, Warranty, Poor excuses


WaterFurnace manufactures and sells more geothermal systems for homes than anyone else in the business. It offers such products as Geothermal Heat Pumps, Accessories, Pool Heaters and Indoor Air Quality for residential clients. For business, or commercial sector, the company provides Commercial Equipment, Indoor Air Quality, DDC Controls, Quick Ship Program as well as Get Fit Program. The company appeared in the US in 1983, when Jim Shields, form WaterFurnace International, Inc. established North American distribution of WaterFurnace. The first warehouse is located on Speedway Drive in Fort Wayne. WaterFurnace International, Inc. has been manufacturing and distributing ground source/water source heat pumps for over 20 years. WaterFurnace Global Sales has distributed product to thousands of projects in countries all over the world; including Australia, Bahamas, Belarus, Brazil, Canada, China, Czech Republic, England, India, Ireland, Italy, Japan, Mexico, New Zealand, Philippines, Poland, Puerto Rico, Romania, Saudi Arabia, Scotland, South Korea, Spain, Turkey, U.A.E., U.S.A. and Wales, etc.

Waterfurnace reviews and complaints

Waterfurnace is ranked 148 out of 2726 in Construction and Repair category

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