Waterfurnace
Reviews and Complaints
Watercoil and a/c coil failure
I had the premium waterfurnace installed in 2002.The unit worked pretty good for several years although the savings were not nearly as much as advertised.The unit was warrenteed for 10 years.In the 11th year.an a/c repairman found a leak in the water coil,the unit that supplies hot water.The leak was pretty bad,causing an extreme increase in water usage.The cost to repair was about $2000.00.During another examination,a leak was found in the main coil,the heart of the unit.The cost to repair would be $3000.00.A replacement was advised as the warrenty would be only one year.The cost to replace would be 12000.00 to 13500.00.Waterfurnace would not offer any reduction although the unit was only one year out of warrenty.I would not advise the installation of the waterfurnace unit due to cost and lack of help from Waterfurnace.These units are supposed to last anywhere from 20 to 25 years
Waterfurnace - Geothermal System Review from Dunkirk, Maryland
Geothermal not worth the money....
I have not had any mechanical issues with my waterfurnace (2012).I live in Northern Indiana With A New 3400 Sq FT ranch. The issue i see is that it dosent save us money heating are house.we have a 40% discount from our energy company for using a geo and our electricity bills Last February were $750.
My average winter bills are $500-600 a month. My house is brand new , a ranch 3400sq ft. I'd be better off using a traditional gas furnace. Now my energy discount is being cancelled because the utility company NIPSCO cancelled all of the discounts.
So my bills may soon be over $900 a month. GEOS are NOT ment for cold areas like Indiana . Don't be lied to by others, it's to cold in Northern Indiana to use a geothermal. It cost way to much to run.
Now summer time my a/C bills are great $180 month.
No complaints there.... my water furnace mechanicaly runs great, I have it tuned once a year..
Preferred solution: Cold climet buyers beware
Waterfurnace Failure
Water Furnace products continuosly break down.
Poor Quality, Poor Customer Service!
WaterFurnace does not stand behind it's products
Bought a $30,000 Geothermal system in 2010. I paid and had my HVAC unit serviced every six months at a cost of $140 per visit.
A valve (TVX) broke making the unit useless. The installer/servicing company informed me that there is a limited "allowance" for this repair. I called WaterFurnace, the Regional VP, coperate headquarters and no one wants too stand behind the product. WaterFurnace only paid part of the repairs leaving me wiht a huge bill!
(I thought a ten year warranty, which sounded good, would cover the product. Don't you???) Stay away from this company!
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Me again ! I had the same problem as your having only with an installer and LENNOX .
They (Lennox) assume no responsibility for the installers quality or mistakes . I went ballistic over this , I felt Lennox should / would only have reputable people representing their product . Now that time has passed and I've cooled down , I understand why they handle these situations this way . I assumed I was using Lennox Co.
I wasn't , I was using a partime independent that happened to install Lennox brand equipment , he would probably install anyone's equipment . I specified Lennox , that's what I got ! Just with issues ! It's a sad situation , but a manufacturer couldn't possibly be responsible for all the installers required to keep the industry going , think about it every little town , berg , big city , etc.
I'm not making excuses for them , it's just the way it is . Your only hope is to find someone who knows someone that can be vouched for as far as knowledge , quality of workmanship ,etc.
Check the business yellow pages / internet for a commercial small company , check them out , check their facility , notice their equipment (trucks) if they look well kept , neat , orderly hopefully they are doing something right and are successful . Another way to find a reliable service company is check with the maintenance dept of a company that would have the need for a HV/AC contractor .
Call and Ask for the maintenance boss , see who he uses and if he's happy with that companies abilities . An example here in the Cincinnati OH area there is a company called JTM they make steak patties , hamburger patties etc. They use a company my son worked for before he started his own company . If at first you don't succeed , call another companies maintain.
dept . Be brief tell whoever you get your problem ( brief is key ) these guys are busy ! And try again , and again , till you find the right people !
I think the key thing is check with small companies for the info , their people like you and me , use a small service company not a corporate company (they probably wouldn't bother with small potatos) like us . Besides I don't trust big business !
You need to find a competent honest service company . These units are good units (water furnace brand) .
I referred my neighbor to a company I had talked to ,( he also has two units ) . They gouged him and did not resolve the issues entirely . I went to them after I had a problem with my original installers quality of repairs . They had a very nice facility , were well spoken and seemed knowledgeable .
NOT ! Luckily my neighbor used them before I did . I wound up using my sons company serviceman . My son is a mechanical / electrical contractor .
I'm lucky ! My thoughts are possibly you should contact a similar company like my sons . They are in business to succeed by doing quality work at fair prices . They are not affiliated with any major company / supplier of one particular product .
Just be sure whomever you call has a HV/AC department besides electrical , mechanical departments . My feeling is this type of company has to do quality work all the time or they go under.
I was an independent elevator company owner competing against all major companies , I hired only the best men , with good reputations . I cared about my customers and I was rewarded with a prosperous career .
Footnote : I was a blue collar worker in the elevator industry for 3/4s of my working career . I know what it's like on both sides of the fence . You may need to do some research to find a quality , honest company that will help with your issues but it might be well worth it ! Maybe I'm from a different time but I think there are still honest good people out there !
My son is one ! And I like to think I was also .
Continental Services of Prince Frederick installed the units, they worked great at first, but for the past year one unit never shuts off [in the winter] and the circulating pump has ice on the front, the contractor continues trying to fix the problem, from one thing to another for the past two months, he even put spray foam in the wall behind the thermostat as a last resort, that did not work either. Maybe they need a refresher course in how to repair the units.
I also called water furnace, they were of no help advising me that it was up to the installer for repair not them. I will never get geothermal again all the hype about geo thermal being so great is bull *** unless the factory and installer stand behind the repair